How To: Find Diagnostic Files

Depending on what kind of issue you’re having, we might want to request various files from you to help diagnose the problem. These are:

  • Save Files

  • Game Output Logs

  • DxDiag Reports

  • Crash Reports

Save Files

Save files depend on which platform you’re running on, be that Discord, Steam, GOG, etc. and are covered in a separate article - How To Find Game & Save Files

Game Output Logs

Windows

On Windows, game output is located in the AppData folder, which you can get to by

  1. Press the Windows Key and type %appdata% and hit enter

  2. From this location, navigate to

    • …\AppData\LocalLow\Plausible Concept\Bad North

  3. The file output_log.txt is the output log

DxDiag Reports

Windows

A DxDiag report is a file that tells us all about the setup of your Windows PC. You can generate one by

  1. Press the Windows Key + R

  2. Type dxdiag and hit enter

  3. In the window that pops up, click the Save All Information button, which will generate a file you can send to us

 
 The DxDiag Tool

The DxDiag Tool

 

Crash Reports

Windows

If the game crashes, it will produce 2 files: a crash dump and an error log. These are in the AppData folder, alongside the output.log You can find these by

  1. Press the Windows Key and type %appdata% and hit enter

  2. From this location, navigate to

    • …\AppData\LocalLow\Plausible Concept\Bad North\Crashes

  3. Each crash has a folder named for the date and time of the crash - inside you will find both the crash.dmp and the error.log files.

Still Having Problems?

Feel free to contact us if you are in need of further assistance